Terms of Service

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Last updated: 2026-04-18

These Terms of Service (“Terms”) govern your access to and use of InboxAPI (the “Service”), operated by Dini Labs Pty Ltd (ABN 87 691 095 477) (“Dini Labs”, “we”, “us”, or “our”), a company based in Sydney, New South Wales, Australia.

InboxAPI is designed for developers, businesses, and software operators who want programmable email infrastructure for software systems, including AI agents.

By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you use the Service on behalf of a company or other entity, you represent that you have authority to bind that entity, and “you” includes that entity.

1. Eligibility and Authority

You represent and warrant that:

You have the legal capacity to enter into a binding agreement
You are at least 18 years of age (or the age of majority in your jurisdiction)
You have authority to use the Service and to bind any organisation on whose behalf you act
You will comply with all applicable laws, regulations, and third-party rights

2. Nature of the Service

InboxAPI provides programmable email infrastructure that enables users and software systems to send, receive, process, search, and automate email communications.

InboxAPI is an infrastructure product. We do not create your communications, decide your recipients, provide your legal basis for processing, or assume responsibility for the business, legal, or operational decisions made by you or your connected software systems.

3. Independent Relationship

You acknowledge and agree that:

You act as an independent principal, not as our agent
No partnership, joint venture, employment, fiduciary, or agency relationship is created
We do not act on your behalf in relation to your communications, recipients, or legal compliance obligations

4. Your Account and Systems

You are responsible for:

Your account, credentials, API usage, and connected software
The actions of your employees, contractors, agents, and AI systems
Keeping credentials secure and notifying us promptly of suspected unauthorised use
Ensuring your instructions to the Service are lawful and accurate

You are responsible for all activity that occurs through your account, whether initiated by a human, script, or AI agent.

5. Customer Content and Compliance

You are solely responsible for:

All content sent, received, stored, processed, or generated through the Service
Recipient selection, consent, notices, and unsubscribe or similar compliance obligations
Compliance with spam, privacy, surveillance, consumer protection, intellectual property, sanctions, export, and other applicable laws
The legality, accuracy, and appropriateness of instructions given to InboxAPI or to any connected AI agent

You remain the sender, originator, or controller of your communications where applicable. InboxAPI provides infrastructure only.

6. AI and Automation Risk

You acknowledge that:

AI and automated systems are inherently probabilistic and may behave unpredictably
Connected agents may generate harmful, incorrect, unlawful, or unintended outputs
Prompt injection, tool misuse, unsafe autonomy, and unintended disclosure are known risks of AI-enabled systems
We do not supervise, validate, or approve AI-generated content or agent decisions

You assume all risks arising from the operation of your AI agents, models, automations, and downstream tools.

7. Acceptable Use

You must not use the Service for, or to facilitate:

Unsolicited bulk messaging, spam, or commercial messaging without required consent
Phishing, fraud, impersonation, deception, or social engineering
Harassment, threats, abuse, stalking, or unlawful surveillance
Malware, credential theft, intrusion, or attempts to bypass security controls
Address harvesting, list scraping, or abusive account creation
Infringing intellectual property, privacy, publicity, or other third-party rights
Activity that is illegal, harmful, deceptive, or likely to damage the Service, our reputation, or third-party systems
High-volume transactional email, marketing campaigns, or other uses outside the product’s intended scope as described in our documentation

We may set and enforce product, traffic, safety, and account limits at our discretion.

8. No General Duty to Monitor

We are not required to proactively monitor, review, or moderate customer content, user activity, or agent behaviour.

However, we may, with or without notice, screen, preserve, access, review, disclose, or remove content or metadata where we reasonably consider it necessary to:

Operate, secure, or improve the Service
Investigate abuse, fraud, spam, or security incidents
Enforce these Terms or our product limits
Comply with law, regulation, legal process, or requests from authorities
Protect Dini Labs, our users, or third parties

Any monitoring, filtering, or enforcement we perform does not create a duty to do so in every case, and any failure to act in a particular case does not waive our rights.

9. Email and Third-Party Systems

Email is an open and inherently imperfect protocol. Delivery, routing, storage, filtering, and access may involve recipient mail servers, anti-spam systems, relay providers, network operators, client software, LLM providers, MCP clients, and other third parties beyond our control.

We are not responsible for:

Filtering, blocking, throttling, quarantining, or blacklisting by third parties
Recipient-side processing, storage, or disclosure
Third-party model retention, training, logging, or misuse
Acts or omissions of intermediaries or counterparties in the email ecosystem

10. No Compliance or Deliverability Guarantee

We do not represent or warrant that use of the Service will:

Comply with any law or regulatory regime
Meet any deliverability, inbox-placement, or response-rate standard
Avoid filtering, blocking, blacklisting, or abuse complaints
Satisfy your internal governance, privacy, or security requirements

Compliance remains your responsibility.

11. Availability, Changes, and Beta Features

The Service is provided on an “as is” and “as available” basis.

We may:

Add, remove, suspend, or modify features at any time
Impose limits, quotas, and technical restrictions
Offer features that are experimental, beta, preview, or unsupported
Discontinue all or part of the Service

We do not guarantee uninterrupted availability, data retention for any specific period, or successful transmission or receipt of any email.

12. Data Roles

As between you and Dini Labs:

You are responsible for determining whether and why to use the Service for your communications
You are generally the controller or equivalent responsible party for customer content you choose to process through the Service
Dini Labs may act as a processor, service provider, or similar role for customer content processed on your behalf
Dini Labs may also process certain account, billing, usage, security, abuse, and operational data for our own legitimate business and legal purposes

Nothing in these Terms makes Dini Labs responsible for controller obligations that belong to you.

13. Security and Inspection

You acknowledge that:

Email is not inherently end-to-end encrypted
No online service is completely secure
We may implement security, anti-abuse, and observability controls as part of operating the Service

We may access, review, and disclose content and metadata only where reasonably necessary to (a) investigate suspected abuse, fraud, or security incidents, (b) enforce these Terms, (c) comply with law or binding legal process, or (d) protect Dini Labs, our users, or third parties from imminent harm. We will not routinely inspect customer content for any other purpose.

14. Suspension and Termination

We may suspend, restrict, or terminate your access immediately, with or without notice, if:

You breach these Terms
Your use creates legal, reputational, operational, or security risk
We suspect abuse, fraud, spam, or unlawful conduct
We are required to do so by law or a third-party provider
We decide to discontinue the Service or a relevant feature

You may stop using the Service at any time.

On suspension or termination:

Your access may cease immediately
Your data may become unavailable or be deleted in accordance with our retention practices and legal obligations
Sections that by nature should survive will continue in effect

15. Indemnity

You agree to indemnify, defend, and hold harmless Dini Labs, its directors, officers, employees, contractors, and affiliates from and against any claims, actions, losses, damages, liabilities, judgments, penalties, fines, costs, and expenses (including reasonable legal fees on a full indemnity basis where permitted) arising out of or related to:

Your use of the Service
Your content, recipients, campaigns, or communications
The acts or omissions of your personnel, agents, automations, or AI systems
Your breach of these Terms
Your violation of law or third-party rights

16. Limitation of Liability

To the maximum extent permitted by law:

The Service is provided without warranties of any kind, whether express, implied, statutory, or otherwise
Dini Labs is not liable for any indirect, incidental, special, exemplary, punitive, or consequential loss
Dini Labs is not liable for loss of profits, revenue, business opportunity, goodwill, reputation, anticipated savings, or data
Dini Labs is not liable for third-party claims, regulatory action, or recipient-side conduct arising from your use of the Service
Dini Labs’ aggregate liability arising out of or in connection with the Service or these Terms will not exceed the amount you paid us for the Service in the 12 months preceding the event giving rise to the claim, or AU$100, whichever is greater.

Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy that cannot lawfully be excluded, restricted, or modified, including under the Australian Consumer Law.

Where a non-excludable guarantee applies, our liability is limited to the maximum extent permitted by law.

17. Force Majeure

Neither party is liable for any failure or delay in performing its obligations under these Terms to the extent caused by circumstances beyond its reasonable control, including acts of God, natural disasters, pandemics, war, terrorism, civil unrest, government action, or failures of power, internet, telecommunications, or third-party infrastructure providers. The affected party must (a) promptly notify the other party of the event and (b) use reasonable efforts to minimise the impact and resume performance as soon as practicable. If the event continues for an extended period, either party may terminate on written notice.

18. Severability

If any provision of these Terms is held to be invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed from these Terms. The remaining provisions continue in full force and effect.

19. Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Dini Labs regarding the Service and supersede all prior representations, discussions, or agreements relating to the same subject matter. No variation of these Terms is effective unless agreed in writing by Dini Labs.

20. Australian Consumer Law Notice

If you are acquiring services as a consumer under the Australian Consumer Law, our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

to cancel your service contract with us; and
to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to be compensated for any other reasonably foreseeable loss or damage.

21. Changes to These Terms

We may update these Terms from time to time. We will post the updated version with a revised “Last updated” date. For changes that materially reduce your rights, we will provide reasonable prior notice (typically at least 14 days), and you may stop using the Service before the changes take effect. Where changes are required for legal, security, or abuse-prevention reasons, we may make changes immediately. Your continued use after the effective date constitutes acceptance.

22. Governing Law

These Terms are governed by the laws of New South Wales, Australia, without regard to conflict of law rules.

You submit to the exclusive jurisdiction of the courts of New South Wales, Australia and courts competent to hear appeals from them, except where applicable law gives you a non-waivable right to bring proceedings elsewhere.